Privacy Policy

This Privacy Policy describes how Pinewood Electrical and Automation Ltd. ("Pinewood Electrical", "we", "us", or "our") collects, uses, and protects personal information on our website at pinewoodelectricautomation.ca.

We are committed to protecting your privacy and handling your personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

Information We Collect

We collect personal information only when you voluntarily provide it or when it is automatically collected during your use of our website.

Information you provide directly:

• Name, company name, phone number, and email address when you fill out our contact or quote request form
• Project details and descriptions you include in form submissions
• Any information you share when contacting us by phone or email

Information collected automatically:

• IP address and general geographic location (city/region level)
• Browser type, operating system, and device type
• Pages visited, time on site, and referral source
• This information is collected through Google Analytics 4 (see Cookies section below)

How We Use Your Information

We use the personal information you provide exclusively for the following purposes:

• Responding to your inquiry or quote request
• Scheduling site assessments or consultations
• Providing quotes, invoices, and project documentation
• Communicating about ongoing or completed projects
• Improving the quality and relevance of our website content

We do not use your personal information for unsolicited marketing communications. If you receive communication from us, it is in direct response to a prior inquiry.

Sharing Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted service providers who assist us in operating our website or delivering our services — specifically:

• Formspree Inc. — processes contact form submissions on our behalf and delivers them to our email. Formspree's privacy policy is available at formspree.io.
• Google LLC — provides analytics through Google Analytics 4. Analytics data is aggregated and anonymized for our use.

We may disclose personal information when required by law, court order, or regulatory authority.

Cookies and Analytics

Our website uses Google Analytics 4, which places cookies in your browser to collect anonymized usage data. This data helps us understand how visitors interact with our site — which pages are most visited, how long visitors stay, and what devices they use.

Google Analytics does not collect personally identifiable information such as your name, email address, or phone number. The data collected is used solely for site improvement purposes.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to refuse or delete cookies through their settings. Doing so will not affect your ability to use our website.

Data Retention

We retain personal information from contact form submissions for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of a project relationship plus a reasonable period thereafter for warranty and follow-up purposes.

Google Analytics data is retained in accordance with Google's standard retention policies (26 months by default).

Your Rights

Under British Columbia's PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent to collection or use of your personal information (subject to legal and contractual restrictions)
• Request deletion of your personal information where we have no ongoing legal basis to retain it

To exercise any of these rights, contact us using the information below.

Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.

No method of internet transmission is 100% secure, and we cannot guarantee absolute security of information transmitted to our website.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us:

• Email: pinewoodelectric@hotmail.com
• Phone: (778) 387-0031
• Mail: Pinewood Electrical and Automation Ltd., 7358 148 Street, Surrey, BC V3S 3E6

We will respond to privacy requests within 30 days as required under PIPA.

This policy was last updated on April 17, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.